In these unprecedented times, many organisations are seeing a significant increase in call volumes into their call centres. Is yours? Are your current call-handling teams struggling to cope with the demand? Are you looking for ways to quickly and cost-effectively ease the pressure? In this video, we’ll explain how we can quickly provide you with the tools to effectively manage the increased volume in customer calls using our Call Centre Queue Management solution:
• Reduce call queues by redirecting calls to a self-service web interface
• Improve customer satisfaction by prioritising high importance enquiries
• Provide faster resolution of customer queries through self-help options
• Increase capacity, even if you’ve currently got reduced staff numbers
• Understand and improve performance with responses stats and AI
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